Welcome back to the Mortgage Broker Podcast – your go-to source for expert insights, tools, and strategies shaping the future of the Canadian mortgage industry. In this episode, host Dean Lawton is joined by Tom Hall, Co-Founder of Blue Mortgage CRM, for a deep dive into the transformative impact of technology in mortgage brokering and where the industry is headed.
Tom Hall highlights how the mortgage tech space has evolved significantly since 2018. Tools like Velocity, Scarlett, and CRMs such as Blue Mortgage have replaced the old Filogix monopoly. This shift wasn’t just about new platforms—it was driven by open APIs, rising demand for automation, and a growing appetite for smarter client engagement solutions.
The once singular choice of mortgage software has expanded into a vibrant ecosystem of apps and integrations. This democratization of tools allows brokers to tailor their tech stack to their individual workflow—whether that’s deeply process-driven or centered around personal client relationships.
For brokerages that value efficiency and process consistency, a well-implemented CRM system can be transformative. Tom explains how CRMs can:
Dean emphasizes that even cold leads from years ago have re-engaged because of consistent CRM communication. But, he also stresses the importance of starting small—setting up just one email sequence, for instance—and building from there.
A key theme in the episode is the delicate balance between automation and personal connection. Not every broker needs (or wants) a fully automated system, especially those who thrive on relationship-based business. The trick is leveraging automation where it frees up time without compromising authenticity.
Examples discussed include:
AI is no longer theoretical—it’s already making waves in broker workflows. Some key applications mentioned include:
Dean even shared his experience analyzing business bank statements using AI, which dramatically reduced the time it took to interpret financial data.
However, data privacy remains paramount. Brokers must be cautious about inputting sensitive client info into public AI tools unless it's anonymized.
Adopting new technology can be daunting. Many brokers start setting up a CRM or app but never finish. Tom and Dean share tactical advice:
Both Dean and Tom stress that the brokers who stay curious and adopt early will lead the next wave. They hint at an exciting AI mastermind group in the works, aimed at fostering collaboration and experimentation in the mortgage tech space.
A key closing reminder? In the future, not using AI will be like not using email today—simply uncompetitive.
Don’t miss the upcoming Private Lender Speed Dating event on Wednesday, May 14th in Concord, Ontario. Meet top private lenders including PHL Capital, Glass Lake, Westboro, and more. It’s fast-paced, free, and a fantastic networking opportunity for mortgage brokers.
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