By Dean Lawton
•
March 13, 2025
Behind the BROKER with HERJIT DRIVER Episode 33 of The Mortgage Broker Podcast – Behind the Broker Series: Herjit Driver Guests: Herjit Driver Hosts: Dean Lawton & Jason Marshall From Sink or Swim to Hall of Fame: Herjit Driver’s Journey as a Top Mortgage Broker In a recent episode of the Mortgage Broker Podcast from the Behind the Broker series, hosted by Dean and Jason, we had the privilege of sitting down with Herjit Driver, one of the standout agents at A Better Way Mortgage Group and a recent inductee into their Hall of Fame . This episode offers a deep dive into Herjit’s remarkable career, her meticulous processes, and her heartfelt approach to client relationships—making it a must-listen for anyone interested in the mortgage industry or personal growth. Here’s a summary of the key takeaways from her story, but trust me, you’ll want to watch or listen to the full episode for the full experience! A Tenacious Start in Mortgage Brokering Herjit’s entry into the mortgage world wasn’t planned—it was a classic case of “falling into it.” Back in February 2007, she transitioned from a contract role at a real estate office to mortgage brokering when a realtor connected her with a broker friend. Her “interview” was more of a crash course: handed a system manual and told, “You start tomorrow.” Then, her boss jetted off to Mexico, leaving her with a book of clients and a sink-or-swim scenario. Herjit chose to swim. “I’ve always been tenacious,” she explains. “You give me something to do, I’m going to find my way through it.” With no prior financial experience, she leaned on resources like BDMs, websites, and broker kits to figure it out—and she’s been thriving ever since. What fueled her success? A love for learning and a nerdy passion for finance and housing. “I didn’t know the difference between a refinance and an amortization,” she admits, but the chance to help people while mastering something new kept her hooked. Herjit’s story is a testament to how resilience and curiosity can turn a leap of faith into a Hall of Fame career. Mastering Change and Building Systems Eighteen years in the industry have given Herjit a front-row seat to massive shifts, from the 2007 landscape to today’s market. Her secret to navigating change? Embracing it. “I like change—it helps us grow,” she says. Staying ahead means tapping into lender partnerships, asking questions, and doing her own research. Unlike some veterans who resist industry evolution, Herjit sees it as a chance to adapt and stay fresh—perhaps because, as she quips, “I get bored fast.” Her success isn’t just about mindset; it’s about dialed-in systems. From client onboarding with her Digital Application to backend tracking with BluMortgage CRM, her processes are colour-coded and intentional. She even writes meeting notes by hand before digitizing them—proof that old-school habits can blend seamlessly with modern efficiency. For new brokers, her advice is clear: “Embrace systems as soon as you can.” It’s a game-changer that’s kept her organized, especially during busy seasons. The Art of Client Relationships Herjit’s approach to clients is refreshingly human. It starts with a virtual discovery call where she sets the tone: “This is about you getting to know me and me getting to know you.” She asks questions—not just about mortgages, but about their kids, vacations, and favorite restaurants. Why? “I genuinely care,” she says. This isn’t a sales tactic; it’s who she is. Her transparency shines through, too. She tells clients upfront, “If all you want is a mortgage, do it online. But if you want someone in your corner, I’m here.” A standout story? A couple came to her pre-pandemic for a refinance. When one hesitated to share their credit, Herjit read the room, gave them space to talk privately, and uncovered a hidden debt crisis. She guided them through a cleanup plan, saving their finances—and, they insist, their marriage. “It’s not about me,” she deflects humbly. “We just did their mortgage.” But her clear, consistent communication and care turned a transaction into a lifelong client bond. Balancing Business and Life with Intention Mortgage brokering can be stressful and isolating, but Herjit’s approach to work-life balance is as structured as her business. “Balance is what you define it to be,” she says. For her, it’s about leading her life intentionally. She plans her personal life monthly—date nights with her husband, one-on-one time with her daughters—and her business weekly, with time blocks color-coded in her calendar. She even does a year-end audit, tracking not just revenue but families helped, ensuring her goals align with her values. Coaching has been a recent boost, too. Weekly sessions with a blunt, successful mentor help her refine her ideas without sacrificing family time—a non-negotiable for her. And yes, she travels to cool destinations, prioritizing vacations over fancy cars. Her takeaway? “I had no idea what I was capable of when I started. Leverage what you know.” Why You Should Tune In Herjit Driver’s episode is packed with actionable insights—whether you’re a broker looking to refine your process, a parent juggling work and family, or just someone who loves a good success story. From her sink-or-swim beginnings to her Hall of Fame status, she proves that tenacity, systems, and genuine care can take you far. Plus, her blunt, no-nonsense style is as refreshing as it is inspiring. Don’t take my word for it —watch or listen to the full episode of Herjit Driver - Behind the Broker on Apple, Spotify & YouTube. You’ll walk away with practical tips, a renewed sense of possibility, and maybe even a urge to plan your week like Herjit does. Trust me, it’s worth the time!